Last week i opened an account with Redbet and deposited £500, i lost £450 and left £50 in the account to play later Hi i have a slightly similiar issue, First of all, really sorry about your gambling problems. I think I have a strong case and am hopeful I can get my deposits back and put this whole sorry mess behind me.
Where exactly does it say in the rules they are obligated to refund u in full? Even a very similar amount of money.. I did as they wished and recieved confirmation that my account was verified. Today I won £850 and recieved an email asking for I’d and photos of my cards used to make deposits. Moved home and set up a new account. I previous self excluded when I was at a previous address.
Absolutely agree, but the first time either me or Valdes had even heard of this was when you mentioned it and then you disappeared. No need for proof as well – quite easy to see they have a business relationship with that particular website – in fact, anyone on that site should be blacklisted. Even after explaining the whole situation to them and sending them my GamStop registration they have STILL left my account opened. I have attempted to claim back my deposits but MyStake sent me a copy and past reply which says according to them my request is groundless.
Thanks i have just emailed Redbet , kindly asking for a refund of the other amount due, You may have a few exchanges with them over this but, in the main, they seen to refund. But yes, they should have not allowed you to open an account with RB – though it’s phrased in the LCCP as ‘reasonable steps’. Last week i opened an account with Redbet and deposited £500, i Lost £450 and left £50 in the account to Play later
What happens after I have registered with Gamstop Online?
We have absolutely agreed to investigate the matter, but your rock solid proof isn’t rock solid because you haven’t actively proved the casino actually is accepting UK players! From that date on all online casinos stopped contacting me by email and upon checking my online casino accounts I was not able to log in to any of them which of course is the point of self exclusion. So to reiterate my “rock-solid” this would be proof the casino is accepting UK players when they’re not meant to be. You claim they are actively accepting UK members – you have proof of these accounts I assume do you? Btw, not meaning to sound argumentative but why blacklist Bodog yet rate casinos 8.8 who actively target Non Gamstop (mystake)?
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I have neither denied or accepted what you her said, merely asked for the proof you have so we can get this investigated. And like previously advised by another admin – this proof can be sent via DM if it contains private information. I didn’t ask you for proof they are not signed up to Gamstop!
- If you are asking for proof that they are not signed up to GamStop or licensed by the UK Gambling Commission then go to either of these organisations websites and you will see they aren’t.
- Sorry mate, but that is an unjustifiable position in being an affiliate with them, showing i guess, that money talks
- I have attempted to claim back my deposits but MyStake sent me a copy and past reply which says according to them my request is groundless.
- Unfortunately, Bodog has been blacklisted here long time ago for a good reason, however, you can still AGCCS against them if the issue is still ongoing.
Bodog payout delayed
You stated that we are giving this casinos a glowing report and I quote …. If they are – our other admin members has already agreed to investigate this serious matter so we will wait for your proof in the meantime. I asked you for proof that they are seeing UK players to register there so we can investigate this. Google “mystake non-gamstop” and you will get all the evidence you require (there are 10 different websites on the first google page and I’ve no need to venture any further). They are specifically targeting UK customers registered with GAMSTOP, who you provide a link to on your homepage. The fact that casino is prepared to do business with such affiliates, like non-gamstop, is telling itself
Kindly asking you again to explain here or pitch me a PM with as many details you can find yourself re this issue and believe me, we’ll review and act accordingly asap. You probably noticed I’m quite busy lately and have less and less time for the forum, that’s why asked for your assistance with this one cause I literally don’t have the time to investigate it myself. They wouldn’t even refund my one $25 max bet (happened out of the blue) when I was playing with minimum bets ALL THE TIME! Hmm, not quite sure what’s the issue here so pls, feel free to PM me and clarify the Operator and the relevant issues you are referring to. Sorry mate, but that is an unjustifiable position in being an affiliate with them, showing i guess, that money talks
Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. Should I complain and get them to refund the £450 i lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment. Remember that the role of a ADR, to my knowledge, doesn’t include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.
They have been accepting deposits and paying out winnings for 3 months but when the amount is more significant they close the account ? This account has been opened for 4 months they non gamstop casinos uk have allowed deposits and paid out multiple times in various amounts . The casino in question is a participating company with gamstop and they are regulated in the uk and are registered with the gambling commission. I understand I have a responsibility but I am a gambling addict and I would never have even tried to log into a casino account had I not be prompted by your email. I would like to point out that I did not try to open a new account with the casino in question I simply was able to log into my previous account with them with the same account that was in-fact blocked due to self exclusion for 7 months. As a gambling addict I of course then went to my casino account and was shocked to see that not only did it let me log in but also let me deposit funds.
If, for example, the casino issued a query to Gamstop database and the response came back negative, it’s difficult to see how it’s the casinos fault. Your absolutely right that they wouldn’t have paid you if you had won, that being the case though wouldn’t they also have to refund your deposits at that time as well? All other casino accounts I have had in the past are still excluded as they should be. On 24th June 2019 I received an email from one if the casinos I used to have an account with about a promotion to play for free but win for real.
I self excluded myself from gambling on 18th November 2018 vis gamstop. Sadly with people like pinnit2015 losing motivation to “ramble” about these issues it just encourages certain unscrupulous gambling companies to continue to exploit people without any consequences. I think the fact that they have left an account from a UK customer, who they know to be registered with GamStop open tells you all you need to know about the company. Is your account still open and have you attempted to claim your deposits back?